Hero Operating System

The Hero Operating System is more than just a few core modules. The entire system was designed as an intuitive workflow with advanced features and quality of life improvements woven throughout.

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Hero Operating System Modules & Features

Real-time intel, seamless dispatch, and smarter records, built for modern policing

Live Incident Management

Real Time Intel Center

View live video streams, perform AI video searches, search internal and external databases, and share information with the call for service record, Officer Mobile App, and primary report. Built directly into the Situational Awareness Map and the Dispatch module, creating a fully integrated RTIC out of the box.

Dispatch

A real-time workspace to create, manage, and coordinate calls for service from intake through clearing. Track units, statuses, locations, activities, notes, and related records so activity stays organized as a call evolves.

Officer Mobile App

Remain situationally aware, create officer-initiated incidents, manage statues during responses, receive photos and video clips from RTIC, collect digital media, and begin reporting while on-scene.

Live Incident Management

AI Video Search & Detection

Use AI-powered video searches during live incidents and program proactive detection of suspicious activities on any video stream. The architecture uses smart algorithms that use context, location, time, and user input to analyze cameras on-demand. Camera analysis dynamically uses AI models on the edge or cloud, based on the complexity of reasoning required.

Situational Awareness Map

The backbone of the Real Time Intel Center, the Dispatch module, and the heatmaps in the Analytics module. The map can be integrated with various location tracking / location aware devices (e.g., cell phone GPS, body-worn camera GPS, AVL, drone GPS, access control points).

BOLOs

Streamline BOLO communication with rapid distribution, status tracking, and centralized visibility throughout the entire lifecycle.

Records Management System

Reporting

Hero reporting supports a variety of report types built on smart, configurable workflows that aim to make documentation, review, and external report sharing more efficient.

Investigations

Case Management provides investigators with tools to manage cases from creation to closure. Investigators can organize case activity, track related reports and evidence, perform links analyses, manage involved individuals and property, and maintain clear visibility into the investigative progress throughout the case lifecycle.

AI Records Search

Search supports fast discovery across the records and workflows in the system. Whether users are looking for a person, vehicle, property item, organization, call, incident, case, a specific report, or recommended associations of specific entities, search helps find the right record and understand its history and connections.

AI Historical Video Search

Leverage the same edge and cloud-based reasoning models to support investigations through searching for people, vehicles, objects, and suspicious activities across recorded video streams directly in the investigations module.

NIBRS and Clery Report Management

Manage NIBRS, Clery, and other state reporting requirements using purpose-built dashboards with a built-in rules validator and the ability to export in multiple formats.

Analytics & Other Modules

Incident Analytics

Incident analytics provide visibility into department-level key performance indicators and overall department activity. Incident analytics include both customizable heatmaps and various types of line, bar, pie, and trend charts to visualize, communicate, and help make decisions with your data.

Workforce Analytics

Workforce analytics provide insight into officer activity, time tracking, utilization, and workload across the department. Administrators can monitor trends, measure personnel performance, and better understand how time and resources are being used across the department.

Analytics & Other Modules

Admin Customizations

Administrative tools provide centralized control over department configurations, system settings, and user management. These tools allow agencies to manage and customize the platform to align with their department procedures and needs.

Inventory Management

Manage daily and long-term assignment of department inventory such as radios, vehicles, weapons, and more.

Parking Permits & Citations

Track and manage parking permits and create mobile citations with real-time permit verification and citation report writing from the Officer Mobile App.

FAQ

Does this replace my existing CAD, RMS, and MDC?

The Hero OS is a full featured CAD and RMS system that will replace your existing systems. There is also an officer mobile app that can run on any iOS device or on full laptops like most MDCs.

Does this integrate with my current camera hardware?

The platform can take video feeds from any RTSP enabled camera you have access to. This includes static surveillance cameras and dynamic cameras (e.g., bodyworn cameras, in-car cameras, and drones).

Do your AI models use my video data for training?

We do not train our models on customers data and we don’t have access to your camera feeds without explicit permission.

Can this replace my VMS?

No. The Hero platform does not store video other than snippets or screenshots that you choose to store as part of Call For Service, Incident or Case records. The Hero RTIC may be able to integrate with your existing VMS to give access to all historical video streams.

Is Hero CJIS compliant?

Yes, the Hero Platform is generally compliant across all areas covered by the CJIS policy requirements. The platform is architected as SaaS applications hosted on Amazon Web Services (AWS), which is a CJIS compliant cloud provider. We use a single-tenant architecture with separate accounts and US-region virtual private cloud (VPC) for each customer, which provides account, service, database and network level isolation. We can provide AWS GovCloud as an option upon request.

Can Hero handle NIBRS reporting?

Yes, the Hero Reporting module was designed to be compliant with the national requirements of the FBI’s National Incident-Based Reporting System. Hero further customizes its Reporting module to support state by state compliance requirements. Reach out to us to learn if we are already operating in your state.

Can Hero handle Clery reporting?

Yes, the Hero Reporting module was designed to be compliant with the national Clery reporting standards.